
- SUV suffered catastrophic engine failure shortly after a routine oil change service.
- Mechanics found a large hole in the engine block, possibly caused by oil shortage.
- Dealer quoted nearly $40,000 for a new engine, nearly matching a brand-new GLA.
Oil changes are one of the simplest forms of car maintenance and they’re so easy a number of people opt to do it themselves. Despite this, there are horror stories about technicians forgetting to replace the oil or screw the drain plug back on.
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That brings us to the story of Jacquelyn Gamble, who told WSB-TV she took her 2021 GLE 350 to Mercedes-Benz of Buckhead for an oil change. Weeks later, she experienced “loud knocking noises” before the crossover eventually stopped working.
Catastrophic Failure
She had the vehicle towed back to the dealership, where they discovered a large hole in the bottom of the engine. A mechanic reportedly wrote, “We don’t know how it happened, but the lower part of the engine block imploded and blew out a hole from the bottom of the engine.”
Needless to say, the engine was toast and Gamble was allegedly quoted nearly $40,000 for a replacement. That’s almost as much as a brand-new GLA and she believes something wasn’t done right during the oil change.
Was It Really Oil Starvation?
Her suspicions sound pretty reasonable and two other mechanics told her the vehicle may not have had enough oil or any oil at all. Of course, that’s hard to prove after the fact and you’d think the instrument cluster would light up like a Christmas tree if something was wrong. However, being low on oil could seemingly make sense as the crossover was reportedly able to drive for weeks before complete failure.
More: Hyundai Won’t Replace Car’s Engine Because Owner Didn’t Keep Oil Change Receipts
Regardless of what caused the problem, it’s been a mess for Gamble to deal with. She reportedly spent more than $2,000 on a rental car, before Mercedes stepped in and provided her with a loaner. On the bright side, Gamble had a third-party warranty and they agreed to pay roughly $15,000 for a used replacement engine. That’s not exactly ideal, but it’s far from a worst-case scenario.
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